In response to customers’ growing usage of mobile data and applications, in April 2016 STL Partners developed MobiNEX: The Mobile Network Experience Index, which ranks mobile network operators by key measures relating to customer experience. To do this, we benchmark mobile operators’ network speed and reliability, allowing individual operators to see how they are performing in relation to the competition in an objective and quantitative manner.
MobiNEX: The Mobile Network Experience Index, H1 2016
In a follow-up to our Q4 ‘15 report, STL Partners quantifies the customer app experience on 80 mobile networks in 25 countries worldwide
- The top ten operators were from Japan, France, the UK and Canada.
- The bottom ten operators all score a total of 16 or lower out of 100, suggesting a materially worse customer app experience.
- Overall, the extreme difference between the top and bottom of the table highlights a vast inequality in network quality customer experience across the planet.
ONE IN FOUR USERS
WILL ABANDON AN APP AFTER ONLY ONE BAD EXPERIENCE
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